Role of A Desktop Support Engineer

Role Of A Desktop Support Engineer

            It has been observed that sometimes  Candidates  are unable to explain the roles of a desktop engineer. Following are the some points which we can put for the roles of Desktop Engineer.

• Install, upgrade, support and troubleshoot XP, Windows 7 and windows 8 and Microsoft Office 2007 /2010 and any  other authorized desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any

other authorized peripheral equipment

•Performs general preventative maintenance tasks on computers, laptops, printers

and any other authorized peripheral equipment

•Performs remedial  repairs  on  computers, laptops, printers and any other authorized

peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified  warranty requirements

• Returns defective  equipment /parts to maintenance inventory, documents customer

repairs, maintains and restocks assigned parts inventory to insure proper spare parts

levels

• Safely package equipment for branches and arrange for the transport of the  equipment

Candidate Profile

·         MCSA or working towards a MCSA

·         Very good understanding of TCP/IP

·         Experience of supporting a Windows environment

·         Excellent knowledge of MS Office Suite

·         Excellent telephone manner and good quality of written and verbal communications

·         Strong organization and time management skills

·         Capable of quickly building rapport with a diverse mix of people

·         A keen interest in personal development through training and self study

·         Calm and approachable, remaining so under pressure

·         Great team working skills, eager to offer assistance yet equally kee

·         n to accept advice and critique

·         Keen to take on extra roles and responsibilities as needed

·         Able to work irregular hours as required