Role Of A Desktop Support Engineer
It has been
observed that sometimes Candidates are unable to explain the roles of a desktop
engineer. Following are the some points which we can put for the roles of
Desktop Engineer.
• Install, upgrade, support and troubleshoot XP, Windows 7
and windows 8 and Microsoft Office 2007 /2010 and any other authorized desktop applications
• Install, upgrade, support and troubleshoot for printers,
computer hardware and any
other authorized peripheral equipment
•Performs general preventative maintenance tasks on computers,
laptops, printers
and any other authorized peripheral equipment
•Performs remedial repairs
on computers, laptops, printers and any other authorized
peripheral equipment
• Customize desktop hardware to meet user specifications and
site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment
/parts to maintenance inventory, documents customer
repairs, maintains and restocks assigned parts inventory to
insure proper spare parts
levels
• Safely package equipment for branches and arrange for the
transport of the equipment
Candidate Profile
·
MCSA or working towards a MCSA
·
Very good understanding of TCP/IP
·
Experience of supporting a Windows
environment
·
Excellent knowledge of MS Office
Suite
·
Excellent telephone manner and good
quality of written and verbal communications
·
Strong organization and time
management skills
·
Capable of quickly building rapport
with a diverse mix of people
·
A keen interest in personal
development through training and self study
·
Calm and approachable, remaining so
under pressure
·
Great team working skills, eager to
offer assistance yet equally kee
·
n to accept advice and critique
·
Keen to take on extra roles and
responsibilities as needed
·
Able to work irregular hours as
required